Unify Technologies Support
Whether your solution was implemented by Unify Technologies or another partner, our flexible support services ensure you have access to experienced consultants, developers and solution specialists when you need them most.
Our dedicated support team provides proactive maintenance, technical assistance, system optimisation and guidance to help you maximise the value of your investment.
Why Choose Unify Technologies Support Services?
Direct Access to Your Delivery Team
Work directly with the consultants and specialists who understand your solution, business processes and objectives.
Uncapped Support Cases
Raise as many support requests as required through our dedicated Customer Support Portal without worrying
about case limits.
Training & User Assistance
Receive guidance, knowledge transfer and user support to help your teams get the most from Microsoft Dynamics 365.
Small Enhancements Included
We can assist with minor system enhancements and improvements, subject to scope, within your support agreement.
Proactive Microsoft Update Management
We review, validate and plan Microsoft updates before they are scheduled in live production environments.
On-site Support Available
For critical business issues, on-site support resources can be deployed to help achieve the fastest possible resolution,
where necessary.
Comprehensive Support for Microsoft Dynamics 365
Unify Technologies provides support services for organisations using Microsoft Dynamics 365 Business Central, Finance & Supply Chain Management, Customer Engagement (CRM), Field Service, Power Platform and related Microsoft business applications.
Our support model is designed to provide responsive assistance, minimise disruption and help organisations continuously improve their systems. Cases are managed through our dedicated support portal and prioritised based on business impact, with clearly defined response and resolution targets for mission-critical issues through to general advice and guidance.
Support Contracts for existing Dynamics 365 Users
Already using Microsoft Dynamics 365 but looking for a new support partner?
Unify Technologies can provide comprehensive support and annual maintenance services for businesses whose systems were implemented by another Microsoft partner. We will assess your current environment, understand your business requirements and create a support plan tailored to your organisation.
Our transition process is designed to ensure continuity of service whilst identifying opportunities to improve performance, user adoption and system effectiveness.
Microsoft Dynamics 365 Health Checks
Ensure your Microsoft Dynamics 365 solution continues to deliver maximum value with a comprehensive system health check from Unify Technologies.
Our health checks assess system configuration, performance, security, integrations, customisations and overall platform effectiveness. The outcome is a detailed review with practical recommendations to improve efficiency, reduce risk and support future growth.
CRM Health Check
Evaluate your Dynamics 365 Customer Engagement environment with a Unify Technologies Health Check.
Identify optimisation opportunities and improve user adoption, data quality and reporting.
Membership Organisation Health Check
Ready to get more from your Dynamics 365 Solution?
Whether you need ongoing support, a new annual maintenance contract, system optimisation or a comprehensive health check, Unify Technologies is here to help.
Contact us today to discuss your support requirements and discover how our expert consultants can help you maximise the value of your Microsoft Dynamics 365 investment.
